Tenant Services

Rent Payments

Rent Payments can be paid through standing order or BACS.

For any information, advice or support with payments, please contact the office - we’re here to help.

01935 319006

Repairs and Home Issues

General Issues and Repairs should be reported to the office in normal business hours at 01935 319006 or via email at this link.

A member of the team will then arrange for any necessary inspections and/or repairs to be undertaken.

Cold Weather, Condensation and Mould

  • Open trickle vents and leave your windows open slightly and allow space around and inside wardrobes and cupboards for air to circulate around.

    Use your kitchen extractor fan or vents whilst cooking to manage moisture generated, especially when boiling pots and pans.

    Bathroom extractor fans can manage moisture and air changes through the home.

    When using the bathroom or kitchen, keep the door closed to stop moisture escaping throughout the house and generating more condensation.

  • Central heating systems are critical for managing moisture levels in the home. In unoccupied rooms, ensure the heating is at least on a low setting.

    Excessively moist air will make your home feel colder, heating will relieve this. Central heating is generally cheaper overall than smaller space heaters.

    IT IS NOT CHEAPER TO LEAVE YOUR HEATING ON LOW.

  • Windows can generate condensation in cold weather; the use of moisture-traps near these surfaces will improve the air in your home and reduce the chance of mould establishing.

    Drying laundry should be done outside or in a room with extraction, such as your bathroom.

    If using a tumble-dryer, ensure it ventilates outside of the home, or consider upgrading to a condenser dryer.

Mould should be treated straight away - small spots can generate further mould elsewhere in the home. A diluted white vinegar solution can be used or a specialist propriety mould remover.

EMERGENCY CONTACT

If you require urgent assistance with a repair outside of office hours, please call our dedicated out-of-hours number at 07817 877167 and leave your name and a message. Someone will return your call as soon as possible.

Please keep in mind that if the issue is not an emergency or was caused by intentional or negligent actions on your part, there may be a charge for the call out.